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LIABILITY

The Trailhead try to ensure that all material contained in this website is accurate. The Trailhead accept no responsibility for any loss which may be construed to be as a result of relying on information contained in this website, or in respect of any omissions or errors. All the material contained on this site is of a general nature and the views or opinions expressed therein do not reflect the views of The Trailhead and we give no warranty to any of the information contained on the website. Furthermore, any views expressed in material placed on this website by third parties, does not in any way represent the views of The Trailhead and we accept no responsibility for any loss resulting from this third party content. In addition, we cannot guarantee that the content of this site is either accurate or reliable and that the site or the server which generates the site are free of viruses or other technical hazards.

The Trailhead Site is provided by The Trailhead without any warranties or guarantees. The viewer must bear the risks associated with the use of the Internet.

The The Trailhead Site provides content from other Internet sites or resources and while The Trailhead tries to ensure that material included on the site is correct, of high quality and error free, it cannot accept responsibility if this is not so. The Trailhead will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the thetrailhead.co.uk site. If are informed of any errors or inaccuracies in the material on the site we will correct the errors or inaccuracies as soon as possible.

We disclaim all liabilities in connection with, the incompatibility of the site with any of your equipment, software or telecommunications links, and also technical problems including errors or interruptions of The Trailhead site.

To the extent allowed by law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the site or your use of it.

Nothing in these Terms and Conditions shall exclude The Trailhead's liability for personal injury or death caused by its negligence.

ORDERS

Our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order. The responsibility for the goods as shipped is ours until you are in receipt of the goods.

DISCOUNT CODES

Discounts made under a specific discount code do not include any products highlighted as non-inclusive on said offer.
Finance is not available on any orders which have had a discount code applied to them.

PRIVACY

The Trailhead is committed to protecting your privacy. This Privacy Policy explains our data processing practices and the ways in which your personal data is used. If you have any concerns regarding your personal information or any queries with regard to our processing please contact us.

When you visit The Trailhead our web server recognises only your domain name, but not your e-mail address. This means that we can track visits to our site, while visitors remain anonymous. If you supply us with your postal or email address on-line you may receive online offers, newsletters or mailings. In this event there will be instructions on how to remove your details from our secure database, should you wish to. If you do not wish to receive such mailings, please let us know by sending an e-mail. We will never pass your information to a third party except any successors in title to our business.

"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on http://www.cookiecentral.com. We do not use cookies to gather any personal information. We use cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring. Most browsers accept cookies. However, if you wish, you can usually set them to refuse cookies. If you set your browser to refuse cookies, you will not be able to submit an order online.

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

RETURNS

At The Trailhead we pride ourselves on our superb customer service and here is a typical example of our commitment to you, our customer.

If you make a purchase from The Trailhead and upon receipt of the goods decide you have the wrong size, you don't like the colour, or you've just changed your mind, you can have a replacement or a full refund...your choice. So here's the deal. If you buy something from us and later decide you made a mistake, it's simple. Return the goods, unused, in the original packaging and within ten days for a full refund or replacement. Under these circumstances we cannot refund any postage charges. DVD's, Videos or food products must have the original seals intact for obvious reasons.

Faulty or Damaged Goods - In the event of you receiving goods which are of an unsatisfactory quality, the goods may be returned (with the original packaging in the case of damaged goods), within 14 days, and you will receive a full refund of the cost of the goods plus all postal charges.

When we have processed the returned goods and your card has been credited, we will confirm this via email.

When returning goods we advise you to return products by recorded delivery as we cannot accept responsibility for items lost in the post.

The Trailhead returns procedure does not affect your statutory rights as a consumer.

INTELLECTUAL PROPERTY

Material on this website is copyright protected. Such copyright is owned wholly by The Trailhead. Users of this site may print or download any information for personal use, but may not use any of the site content for commercial purposes. The content of this website is not to be used or incorporated in the content of any publication or in any other website without the express permission of The Trailhead.

Our Brands - Cube Bikes, Fox, Chromag, Orange Bikes, Santa Cruz Bikes, Rock Shox, Mondraker Bikes, Stanton Bikes